About Our Jewelry

What makes your Japan gold jewelry special?

Our jewelry features authentic Japanese gold craftsmanship, known for its exceptional purity and unique techniques passed down through generations. Each piece is carefully selected for its quality and authenticity.

What karat gold do you offer?

We offer a range of gold purities including 14k, 18k, and 22k gold pieces, with detailed specifications listed for each item.

Ordering & Shipping

How long does shipping take within Australia?

Standard shipping within Australia typically takes 3-7 business days. Express shipping options are available for faster delivery.

Do you ship internationally?

Yes, we ship worldwide. International shipping times vary by location, typically 7-14 business days.

Is my jewelry insured during shipping?

Yes, all jewelry shipments are fully insured and require signature confirmation for your security.

Care & Maintenance

How should I care for my gold jewelry?

Clean your gold jewelry with a soft cloth and mild soap solution. Store pieces separately to prevent scratching. Avoid exposure to chemicals, perfumes, and lotions.

Do you offer jewelry cleaning services?

We provide care instructions with every purchase and can recommend professional cleaning services in your area.

Returns & Exchanges

What is your return policy?

We offer a 30-day return policy for unworn items in original condition. Please see our Return Policy for complete details.

Can I exchange my jewelry for a different size?

Yes, we accept exchanges for different sizes within 30 days of purchase, subject to availability.

Authenticity & Quality

How do I know the jewelry is authentic?

All our pieces come with certificates of authenticity and detailed provenance information. We guarantee the authenticity of every item.

Do you offer warranties?

Yes, we provide warranties against manufacturing defects. Warranty terms vary by item and are specified with each purchase.

Still Have Questions?

We're here to help with any specific questions about our Japan gold jewelry!

Whether you need advice on sizing, want to know more about a particular piece, or have questions about custom orders, our team is ready to assist you. Please use the contact form below and we'll get back to you within 24 hours.

What to include in your message:

• Specific product questions or SKU numbers
• Sizing or fit concerns
• Custom jewelry requests
• Care and maintenance questions
• Order status inquiries

For urgent matters, please include "URGENT" in your subject line. We typically respond within 24 hours during business days.